To the Moon & Back promotes the rights of people (including children, young people and adults) with a disability, as stated under the Disability Services Act 1993. All people with a disability have the same human and legal rights as all persons and these should be respected at all times.
At TMB we believe that each person has the right to receive services which respect and promote their legal and human rights and places them at the centre of decision making on all aspects of the way they live their life. Each person has the right to participate in decisions which affect their lives in ways that are appropriate to their age and stage of development. In the case of young children that right is vested in their parent or carer.
To the Moon & Back is committed to pursuing the rights and adopting the principles of a person centred philosophy in all practices, programs and service delivery models. These include the principles of equality, independence, participation, choice and inclusion.
To the Moon & Back supports and strives to maximise opportunities to assist people with a disability and their families to participate inclusively and contribute in their community according to their individual and cultural needs.
To the Moon & Back will act in accordance with:
To the Moon & Back (TMB) is committed to protect the privacy of the clients, families and other stakeholders we work with. TMB respects the privacy of others and is bound by Australian Privacy Principles in the Privacy Act 1988 (Cth) (The Privacy Act).
Protecting your personal information is important to us as we believe this to be a key element of developing and maintaining a strong and professional relationship with our clients and their families and any key stakeholders.
To the Moon & Back complies with the National Privacy Principles (NPPs) outlined in the Privacy Act and its reforms and will only use personal information for the purposes of improving its available services, service delivery or processes and will not disclose personal information to any third party unless required by law.
Our respect for the right to privacy of personal information is vital and is a compulsory component of our recruitment, induction and training processes of new staff. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and in accordance with the National Privacy Principles. To the Moon & Back collects such information for lawful purposes and as is reasonably necessary. TMB takes reasonable steps to secure personal information in its possession from misuse and loss from unauthorised access, modification or disclosure.
To the Moon & Back (TMB) is committed to providing clients and their families a high standard of service and ensuring high levels of customer satisfaction. To achieve this goals TMB welcomes feedback and uses complaints and suggestions as a method of continually improving our services, systems and processes.
TMB recognises that complaints, feedback and suggestions play an essential role in identifying areas for improvement at both individual and organisational levels.
TMB recognises that families/carers, children and young people and other stakeholders have the right to make complaints, give feedback, compliments and suggestions to assist To the Moon & Back in the seamless delivery of quality and evidence based programs for children with autism spectrum disorders and their families.
To the Moon & Back is committed to respecting the rights of individuals to raise complaints and provide feedback without fear and with the knowledge that the complaint will be managed in a manner which:
Feedback and complaints as well as compliments are accepted in writing, verbally, by email or any other communication method suitable to the individual.